Technical App FAQ
Will the app install on my device?
For Apple devices, as long as your iPhone or iPad runs iOS ___, you should be able to install and run our app and download the albums as long as you have enough storage space.
For Android users, you need to have Android version 4.4 (Kitkat) or later for our app to run as well as enough storage space for the app and the albums.
1 album takes up around 60 Mb of storage space, and the app around 30Mb, so make sure you have enough storage space before starting your download.
Which album(s) should I download?
To fully benefit from the beneficial effects of Bio Music One, we recommend using all 6 albums together. However if you would like to start progressively, you can listen to audio extracts from each album while paying attention to your whole self – the albums that trigger feelings and sensations of a physical, psychological, energetic or other sensory nature are those that will give you the rebalancing you need at this time in your life. Feel free to consult our special guide which lays out the distinctive and complementary features of the Bio Music One albums on our explanatory page.
How do I use the app?
The app has been designed to be intuitive and easy to use. We have nevertheless put together a how-to-use guide which is available on the INSTRUCTIONS page from within the app itself, as well as on the following webpage: particularités www.biomusicone.com/bmo-info-app-en/.
Help, I can't login to the app!
Please make sure to enter the same login information you registered with to create your Bio Music One website account. Your username is your email address, and the password is the one you have chosen. Please double check you have entered both of these correctly.
You may however have trouble logging in if you uninstalled the app and reinstalled it without logging out before uninstalling it. If you have done this and cannot log in anymore, please contact us using the contact information provided below and we will help get you logged back in.
Why can't I create my own playlist?
The order of the album tracks make up a ‘master’ sequence which must be followed in order to benefit fully from the whole waveform of the album. Therefore, with other Bio Music One media such as CDs and USB drives we recommend to always play the tracks in order rather than in shuffle, and in the app this has been made a deliberate feature.
In the app, it is possible to create playlists from the 6 albums, however the order of the albums is also maintained. This has been made an automatic feature for whichever combination of albums you happen to have.
I get the error message 'connection interrupted' or 'the connection has timed out...'
These error messages may appear when you are no longer connected to the Internet. If they appear when you are trying to login, press the ok button and try logging in again and the app should log you in. If it does not, make sure you have a stable internet connection before trying again. This message may also appear when downloading your album(s) and your screen goes dark. If this happens, you may need to tap the album covers again to continue downloading.
I exited the app while my album was downloading. Why does it look like it didn't finish downloading?
If you exit the app while your album(s) was/were still downloading, the albums will stop downloading. However the app will save your download progress, so although when you come back in to the app to the main dashboard, it may look as though the albums haven’t downloaded, all you need to do is tap the album(s) you were downloading for it to pick up where it stopped.
I get the following error when I try to login: ‘The server is not responding. Please try again later.’
This message may appear while we are conducting maintenance work on our servers. Please bear with us if you are waiting to download your albums or send us feedback.
The music stopped playing suddenly without me opening the app
Please bear in mind that album playback will stop in the following scenarios:
- If you unplug headphones that were plugged in
- If you play a video on another app
- If you play music on another app
- If you start recording audio using another app or your phone’s built-in audio recorder
- If you start recording video using another app or your phone’s built-in camera app
- If you use an audio recognition app such as Shazam.
One of my app's functions isn't working anymore, what should I do?
When the app stays open for a long time without being used, one or some of the functions may stop responding altogether. To resolve this problem, log out from the app, turn off your phone, turn it back on and log back into the app. If that doesn’t solve the problem, you will need to log out again, uninstall the app, reinstall it and log back in. Caution: Always log out before uninstalling the app.
I downloaded an album, but now an alert appears and the album won't play.
When you download an album, it can happen that it ‘downloads’ instantly and when you try to play it you get a warning message prompting to download the album. If this happens, please uninstall and reinstall the app. This is a known bug which we are working on fixing.
I downloaded an album, but now the tracks of a different album play instead.
When you download an album, it can happen that after downloading, the tracks of a different album already downloaded appear instead. If this happens, killing and restarting the app usually fixes the problem. If it doesn’t, please uninstall and reinstall the app. This is a known bug which we are working on fixing.
I tried to download an album but it didn't work
If you try to download an album with insufficient storage space on your device, the App will try to download the album but ultimately won’t be able to. You will need to free up storage space on your device before trying again.
If you could not find the solution to your problem from the above FAQ, please contact our support team with the following email: info[at]lorianamusic[dot]com. Please clearly describe the problem you are having, and if possible, include screenshots or short video clips recording your experience, as this will help us solve your problem more quickly. Due to the volume of email enquiries that we receive, please allow up to 4 business days for a reply, thank you.