Sales terms and conditions

Contact

All the recordings that incorporate Bio Music One process are exclusively produced by the independent label, Loriana Music. Consequently, every query and/or claim concerning the purchase of Bio Music One albums must be addressed directly to Loriana Music through one of the following contact details:

– By mail: Loriana Music, PO BOX 2731, Romford RM7 1AD
– By email: info-at-lorianamusic.com
– By phone: + 44 (0) 1708 750 185

Order validation

The creation of a client account indicates the acceptance of our sales terms and conditions every time an order is placed with this client account in our webshop.

Shipping of orders

Every order received before 12pm is normally shipped the same working day. Every order received after 12pm is normally shipped the next working day. Every order received during a non-working day (including Saturday, Sunday and bank holidays) is normally shipped the next working day following the order. Loriana Music will endeavour to fulfil this commitment. However, should any event outside of Loriana Music’s control prevent Loriana Music from shipping albums in the timescale stated above, Loriana Music commits to ship all orders as soon as possible after receiving them. Every order is shipped through the Royal Mail postal services in Great Britain and the national postal service of the country of destination for all orders sent outside the UK.

Delivery of orders

All our orders are sent first class in the UK and are therefore expected to be delivered the next working day. For orders sent outside the UK, delivery takes between 2 or 3 working days in Western Europe, 7 to 10 working days in the USA and 10 to 15 working days in Africa, Asia, India, Australasia and South America. However, some orders may take longer to be delivered if they are sent prior to a bank holiday in the UK or the country of destination. In this case, delivery may take considerably longer.

An order will only be considered lost if it is not delivered after 21 working days in the UK or 28 working days outside of the UK. In this case, Loriana Music reserve the right to ask the client to provide a different address before re-sending the order. The second shipping will be sent by recorded delivery at the cost of the client. Should the second order not be delivered after a second period of 21 or 28 working days, Loriana Music reserve the right to cancel this order altogether. In this case, no refund for the order will be made tio the client.

Loriana Music cannot be held responsible for orders sent to an incomplete or wrong address provided by the client. Therefore, all orders non received by the client due to the client’s mistake in providing his/her address will be considered lost and at the charge of the client, unless the item is returned to Loriana Music by the postal services. Should the item not be returned to Loriana Music within 14 working days, the client will be expected to make, and pay for, another order, should he/she wished to have the order re-sent to him/her at the amended address..

Damaged products

Our products are manufactured to the highest standards by professional manufacturers.. However, should they be faulty in any way, Loriana Music will replace them immediately. Proof of fault must be provided by the client by sending back the faulty product.

Cancellation and return of orders

The client has the right to cancel his/her order within 7 working days of purchase online. In which case, a full refund will be issued immediately to the client’s account or credit card used to make the purchase. However, should the client’s cancellation occur after the order has been sent, the client will need to return the order at his/her own cost prior to the order being refunded in full minor the shipping costs. Please note : Bio Music One CDs are cellophane wrapped. No refund will ever be made for any CD returned of which the cellophane wrapping has been removed. Albums purchased as downloads are not refundable once they have been downloaded.

Payments online by credit cards

Please note: we do not store credit card details nor do we share customer details with any 3rd parties.

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